“There aren’t any words that can truly express my gratitude towards the Eastman Dental Staff. I am honored to have made their acquaintance and must say I am glad they have chosen the profession they have. You have an amazing staff. Thank you doesn’t seem enough but Thank you!”
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My name is Natasha Sealy-Robinson and I am writing to inform you of my recent experience at Eastman Dental. I have three children two of them require extensive dental work–Justin, age 9 and Tiffani, age 8. Justin was assigned to Dr. Terry Farquhar and Tiffani was assigned to Dr. Gill.
Both doctors dealt with me very professionally but more importantly took the time to connect with my children who have had scary dental experiences in the past.
Dr. Gill explained to me that he was going to put Tiffani on the orthodontic waiting list which I had no idea even existed. Dr. Farquhar did the same.
Dr. Farquhar noticed that I was a self pay client and took the time to explain to me not only what needed to be done but the cost. He could have simply referred me to Child Health Plus by giving me a number to call but he went above and beyond and initiated the process on his own by contacting [social worker] Leonora Colaruotolo.
Mrs. Colaruotolo made sure she got in contact with me via my cell phone, work and email. She took the time to thoroughly explain the Child Health Plus process and told me to personally contact her if I ran into any stumbling blocks.
After several calls into the Child Health Plus facilitator with no success and my Justin having a dental emergency (a boil on his gum caused by an infected tooth), I called Mrs. Colaruotolo to see if there was anything that she could do. She promptly called me back and as promised, she assisted me by putting me in contact with [social worker] Kim Flint, who met me in the lobby and made calls and emails on my behalf.
Both Mrs. Colaruotolo and Mrs. Flint came to the examination room to see how my son was doing. As a result of Mrs. Colaruotolo and Mrs. Flint efforts I received a call from the Child Health Plus facilitator the very next day.
Regardless of the outcome I am extremely grateful of the help I have received thus far. My son was treated by Dr. Oster who was awesome to say the least. He administered anesthesia and pulled my son’s tooth out all before his tears could hit his cheek.
There aren’t any words that can truly express my gratitude towards the Eastman Dental Staff. I am honored to have made their acquaintance and must say I am glad they have chosen the profession they have. You have an amazing staff. Thank you doesn’t seem enough but Thank you!!
Kind Regards,
Natasha Sealy-Robinson
